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Interaction Analytics

Analysis of spoken conversations

Analyze hundreds of hours of calls in minutes with our Speech Analytics engine

We took the recordings

We train the algorithm according to language and lexicon.

Analysis of the audios

They get results

Advanced voice analytics technology

English

+85%

Confidence Index

Spanish

+85%

Confidence Index

Portuguese

+85%

Confidence Index

How our analysis process works

1. Upload audios

We integrate with your preferred recording system. We enable a SFTP for the passage of information in a safe and reliable manner; where we assign you a secure credential (PPM and PPK) as a key to enable the secure communication channel.

2. Audio Processing Algorithm

Our platform will take the data and process it massively. It will apply previously trained algorithms to understand the context of the conversations. Ressolve automatically the sales and service quality matrix previously defined.

3. Elimination of silences and transcription

Thanks to our algorithm we have the capacity to eliminate the silences generated in the calls, as well as cleaning the noise from the environment for a greater reliability in the transcription of the processed audios.

4. Separation of participants

Voice analytics of the client and voice of the agent. Have a much clearer view when making decisions that impact your operation.

60% operational cost savings.

Increase of up to 10x and more of analyzed samples in quality of care.

Delivery of week-long results within a few hours.

Massive analysis of chats, emails and information systems such as CRM, TMS, Surveys among others

Integrations:

Wapps, salesforce, Zendex, Remedy among others

We connect to the source of information

Analyze your business’ unstructured texts

Results on our platform or on an external system

Advanced Text Analytics Technology

English

+85%

Confidence index

Spanish

+85%

Confidence index

Portuguese

+85%

Confidence index

How our analysis process works

Analiza grandes volúmenes de texto en corto tiempo obteniendo información de valor para tu negocio.

Audita automáticamente el registro de las interacciones entre clientes y usuarios.

Ten un mejor entendimiento de las las interacciones escritas con tus usuarios y lo que se dice en el canal.

Massive analysis:

  • Chats
  • Post Office
  • Management platforms
  • Documents
  • Surveys
  • Among others.

How it works:

  1. Import your data to the platform so we can connect to the information source.
  2. Select the language, dialect and lexicon of the conversation.
  3. Our algorithm analyzes the unstructured data and we deliver the result directly to our platform as well as we can create customized reports.

Make the best use of your information to improve the performance of your team and give better attention to your user.

We work for the Financial, Insurance, Telecommunications, Retail and Health sectors, among others.

Have a much clearer vision when making decisions that impact your operation with customized reports.

60% operational cost savings.

Increase of up to 10x and more of analyzed samples in quality of care.

Delivery of week-long results within a few hours.