It is an Artificial Intelligence trained to understand and interpret spoken or written conversations, extracting valuable insights that will improve the customer experience and make your business more profitable.
It is an Artificial Intelligence trained to understand and interpret spoken or written conversations, extracting valuable insights that will improve the customer experience and make your business more profitable.
It is an Artificial Intelligence trained to understand and interpret spoken or written conversations, extracting valuable insights that will improve the customer experience and make your business more profitable.
It is an Artificial Intelligence trained to understand and interpret spoken or written conversations, extracting valuable insights that will improve the customer experience and make your business more profitable.
It is an Artificial Intelligence trained to understand and interpret spoken or written conversations, extracting valuable insights that will improve the customer experience and make your business more profitable.
Learn, understand, ssolve
Learn, comprehend, ssolve
It is an Artificial Intelligence trained to understand and interpret spoken or written conversations, extracting valuable insights that will improve the customer experience and make your business more profitable.
It is an Artificial Intelligence trained to understand and interpret spoken or written conversations, extracting valuable insights that will improve the customer experience and make your business more profitable.
It is an Artificial Intelligence trained to understand and interpret spoken or written conversations, extracting valuable insights that will improve the customer experience and make your business more profitable.
It is an Artificial Intelligence trained to understand and interpret spoken or written conversations, extracting valuable insights that will improve the customer experience and make your business more profitable.
It is an Artificial Intelligence trained to understand and interpret spoken or written conversations, extracting valuable insights that will improve the customer experience and make your business more profitable.
Learn, understand, ssolve
Learn, comprehend, ssolve
Make the HOST of the conversations
Voice Analytics
Ressolve has the ability to listen to thousands of hours of conversations in a few minutes, converting voice into text, understanding speech per speaker and detecting valuable information that will improve your business.
Thousands of calls analyzed
Some applications:
Quality and audit of telephone service.
Telesales
Interviews
Negotiation in portfolio recovery
Customer retention
Hearings
Among others
Text Analytics
With its NLP and NLU algorithms, Ressolve carries out a semantic understanding of texts, documents, chats and e-mails in a massive way and in a short time, extracting previously configured information. Some of its applications.
Learn, understand, resolve
Thousands of texts and data analyzed
Some applications:
Chat analysis
Case resolutions
Working documents
Legal Documents
Documentation and contact registration
Audiências
And many more
Some Results
We reduce the operational cost exponentially in the audit process and call quality.
We deliver results from hundreds and thousands of conversations in a few hours.
We show strengths and areas of improvement of your customer service team.
We design empathy maps and discursive analysis to improve the quality issued by your customer service team.
Go from listening to small samples of calls that are inconclusive and subjective to large volumes that show you the reality and have a more objective criterion.
We detect root causes of what is happening in the operation with analytical evidence and objective vision.
We create incentive and recognition plans for your customer service team according to their empathetic and resolute management.
We activated the Voice of the Customer by turning it from a fad to a reality.
Do you want to know more about Speech and Text Analytics?
Speech & Text Analytics translated into Spanish refers to “audio and text analytics”, in this case, analysis that takes advantage of artificial intelligence (AI) and machine learning (ML), to extract valuable information from the detailed study of conversations stored in the recording systems of the Call Centers or interactions generated via chat, email, surveys, among others.
The realities of Artificial Intelligence.
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