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It is an Artificial Intelligence trained to understand and interpret spoken or written conversations, extracting valuable insights that will improve the customer experience and make your business more profitable.

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Learn, understand, ssolve

Learn, comprehend, ssolve

Make the HOST of the conversations

Voice Analytics

Ressolve has the ability to listen to thousands of hours of conversations in a few minutes, converting voice into text, understanding speech per speaker and detecting valuable information that will improve your business.

Thousands of calls analyzed

Some applications:

Quality and audit of telephone service.
Telesales
Interviews
Negotiation in portfolio recovery
Customer retention
Hearings
Among others

Text Analytics

With its NLP and NLU algorithms, Ressolve carries out a semantic understanding of texts, documents, chats and e-mails in a massive way and in a short time, extracting previously configured information. Some of its applications.

Thousands of texts and data analyzed

Some applications:

Chat analysis
Case resolutions
Working documents
Legal Documents
Documentation and contact registration
Audiências
And many more

Some Results

We reduce the operational cost exponentially in the audit process and call quality.

We deliver results from hundreds and thousands of conversations in a few hours.

We show strengths and areas of improvement of your customer service team.

We design empathy maps and discursive analysis to improve the quality issued by your customer service team.

Go from listening to small samples of calls that are inconclusive and subjective to large volumes that show you the reality and have a more objective criterion.

We detect root causes of what is happening in the operation with analytical evidence and objective vision.

We create incentive and recognition plans for your customer service team according to their empathetic and resolute management.

We activated the Voice of the Customer by turning it from a fad to a reality.

Do you want to know more about Speech and Text Analytics?

Speech & Text Analytics translated into Spanish refers to “audio and text analytics”, in this case, analysis that takes advantage of artificial intelligence (AI) and machine learning (ML), to extract valuable information from the detailed study of conversations stored in the recording systems of the Call Centers or interactions generated via chat, email, surveys, among others.

Some people call this technology artificial intelligence, when in fact what it is going to do is increase our own.

Gin Rometti

People are always afraid of change. They were afraid of electricity when it was invented, weren't they?

Bill Gates

Artificial intelligence will now also change all major industries, enriching the lives of countless people. I am more excited than ever about where artificial intelligence can take us.

Andrew Ng

The realities of Artificial Intelligence.

We know that artificial intelligence can become a robust and complex subject. In our blog you will find articles that will help you understand little by little what artificial intelligence is and what it is not. as well as related concepts such as deep learning, machine learning among others.